Shipping policy

Shipping Policy

Thank you for supporting our small business! Each tumbler is carefully prepared, inspected, and packaged before it is shipped.

Processing Time

Orders are typically processed within 1-3 business days. Processing times may be slightly longer during holidays, sales, or periods of high order volume.

Customized or personalized orders may require additional processing time. If additional time is needed, we will communicate that with you.

Shipping

Orders are shipped using the shipping method selected at checkout.

Once your order has been handed over to the shipping carrier, delivery times are controlled by the carrier and are not guaranteed by our shop.

You will receive tracking information once your order has shipped.

Please make sure your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

Lost or Delayed Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If a package is delayed or appears to be lost while in transit, please contact the shipping carrier directly. We are happy to assist with providing any information available to us.

Damaged Packages

We carefully package our tumblers to help protect them during shipping. If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.

Please do not throw away the packaging until the issue has been resolved, as the carrier may require it for a claim.

Local Pickup or Delivery

If local pickup or delivery is offered for a particular order, the available options and instructions will be provided at checkout.